Advocacy & Outreach

Advocacy & Outreach has two main branches, Aboriginal Patient Navigators (APN) and Transportation Services.

Aboriginal Patient Navigators (APNs) work to support the Aboriginal community with the access to culturally appropriate health-care & to promote the empowerment of Aboriginal people in determining their own health care needs.

Transportation Services works to assist senior indigenous community members with medical transportation for medical appointments. Occasionally transportation services can be booked for community members who fall outside of this strict category but require pre-approval.

Medical Transportation Services – Wheels for seniors

The mandate of the transportation program is to provide medical transportation to Indigenous Seniors (and those with early on-set aging), as well as those with complex physical disabilities, within the Hamilton Niagara Haldimand Brant LHIN catchment area, to access door to door service for medical appointments within the HNHB LHIN Catchment Area.

When referring patients/participants to the Wheels for Seniors program please follow the steps outlined below:

  1. The individual seeking transportation services should contact a transportation driver at ext 234 or 212
  2. Please contact a driver with at least 48 hours notice to book a ride – due to the volume of calls our service may not be able to accommodate all requests so consider what your other options may be
  3. Drivers will connect directly with clients regarding time and location of appointment and pick up locations.

More information please contact:  905-544-4320 ext. 234 or 212


Aboriginal Patient Navigator Program

Bridging the gap between indigenous peoples, health services and supports

The APN program provides services to First Nations, Metis and Inuit individuals and families in the Hamilton, Niagara, Haldimand-Norfolk and Brant region.

Services Include:

  • Culturally appropriate resources for health care providers & individuals from hospital and to home
  • Linkages and liaison between the health care system & community services/support (e.g. acute care, residential treatment, mental health, addictions etc.)
  • Assistance on a patient’s journey to health and healing through traditional healing, traditional practitioners, medicines and cultural practices as well as assistance with western models of care that can be foreign and complex
  • Collaboration with service providers about the needs of aboriginal people based on a number of factors including intergenerational trauma and the legacies of colonization
  • service care navigation across the health care system
  • identifying and addressing challenges and barriers to health care needs
  • assistance and collaboration with discharge plans
  • referrals and linkages to community services
  • connection to traditional healing programs and services
  • Enabling open lines of communication between individuals and health care providers
  • supporting individuals and family members to understand and participate in their plan of care


Offices of Aboriginal Patient Navigators

The Patient Navigators are staff of De dwa da dehs nye>s Aboriginal Health Centre who are housed at partnering organizations in order to best service the needs of the community.

Hamilton Region:           Hamilton DAHC Offices – 905-379-4320

Brantford/Halidmand:    Brantford Sattelite Office – 519-750-4323

Niagara Region:            Quest Community Health Center – 905-358-4320


Aboriginal Patient Advocacy Services

To ensure that Aboriginal People have access to culturally appropriate health care services & programs.

To promote the empowerment of Aboriginal People in determining their own health care needs.

Areas of service include, but are not limited to:

  • Assisting with issues regarding education, income, employment & training, life style – diet, housing, life skills; ie: ODSP, Ontario works, CPP – Disability & Old Age, EI Benefits, WSIB applications & Claims, etc.
  • Providing client case management services – Holistic Approach (internally & externally within the communities)
  • Providing Aboriginal patient advocacy in hospitals; Emergency Room, Urgent Care Clinics,  & Walk-in Clinics.  -Supporting/providing services in area hospitals to address language barriers, ensure patient and family understand diagnosis, treatment & accommodate Cultural & Traditional Barriers
  • To arrange Cultural & Traditional Services requests in area hospitals i.e: Elders, Traditional Healers, Traditional Midwives, Medicine people. Language Interpretation/Translation Request i.e: Cree Language
  • Access to Traditional Medicines- cedar, tobacco, sage & sweet grass for individuals.
  • Home Visits – Meet with Individual in their own home, Intake and assessment of the needs of the individual.
  • Lobbying to ensure that there is Aboriginal representation on health related decision making bodies, committees and boards;
  • Reporting incidences of discrimination to appropriate authorities;
  • information Dissemination. – Advocacy Resource & Material Library
  • Providing Training in the areas of: Cultural Competency & Cultural Safety
  • Community Workshops: First Nations & Inuit Health Branch, OHIP & Legal information & Medic Alert Days


Contact Information:

To contact the Advocacy & Outreach Program  please call 905-544-4320 ext. 214 in Hamilton or 519-752-4340 ext. 214 .