De dwa da dehs nye>s Aboriginal Health Centre has always made Quality Improvement a central focus of everything we do.

During the past two years, we have worked at better formalizing a process of measuring Quality Improvement.  This has been a learning process for all staff.

In the past, we would see an issue, make changes and see if it rectified what the issue was.

Now, we try when possible to formalize the process.  We do this by discussing the issue, writing a plan, making a change, evaluating the results, and deciding if we can do something to improve the result.  If we feel that we can improve on the result, we go through that process again, until all of those involved are satisfied with the final result.

Sometimes, we can simply recognize that something we are doing needs to be changed.  Other times, we look at data collected by our electronic data collection program (ex. how many people don’t show up to their appointment), or through data collected through surveys (ex. asking for feedback on how we are doing).

Within the organization, we do Quality Improvement on two levels.

The Board and Staff do Quality Improvement exercises in their day-to-day work.  Some of this work is reported throughout the organization, some of it is only relevant to the process of the program service or program support being offered and is really about ensuring that our patients and program participants receive the Best Quality Service or Support possible.

Secondly, is through the work of the Quality Committee of the Board of Directors.

The Quality Committee looks at all facets of the organization and works on indicators of overall health of the organization, our programs and services, and organizational processes.  This committee is headed by a Board Member who has expertise in Quality Improvement, Lina Rinaldi.

With a dedicated committee in the early days of formalized Quality Improvement Planning, she leads the way to ensuring that we are collecting relevant information that is analyzed.  The Committee takes the information and plans for improvement.  The process of improvement in identified areas is implemented, and results are reported back to the Quality Improvement Committee.  The Quality Improvement Committee reports all of its work to the Board of Directors.

We encourage our patients to join the Quality Improvement Committee as this is their committee and we need their involvement to ensure that the changes we make improve the quality of service they receive.

If you are a patient and you would like to join our committee, please contact Jo Ann Mattina at 905 544-4320 ext. 231 or by e-mail at


Quality Committee Terms of Reference:

Quality Committee - Terms Of Reference -Final - November 13 2014


Quality Improvement Plans:

Ministry of Health and Long Term Care













2015-16 Quality Improvement Plan



2014 – 2015 Quality Improvement Plan

DeDwaDaDehsNyesAboriginalHealthCentre Narrative MOHLTC DeDwaDaDehsNyesAboriginalHealthCentre Workplan (1)


2013 – 2014 Quality Improvement Plan

De Dwa Da Dehs Nyes AHC QI Narrative De Dwa Da Dehs Nyes AHC QIP 2013


Hamilton Niagara Haldimand Brant Local Health Integration Network Community Service Sector Quality Plan

2014 – 2015 Quality Improvement Plan

De Dwa Da Dehs Nyes Community Service Sector Quality Plan 2014 - 2015 LHIN


Recent Survey Results:

2014 National Aboriginal Solidarity Day Survey Results

National Aboriginal Solidarity Day Survey Results